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Frequently Asked Questions
General Questions
1) What are logo templates?
2) Can I download and test a free sample logo template?
Exclusive Logo Templates
3) What do you mean by "exclusive" logo templates?
4) Can I trademark your exclusive logo templates?
5) Can I get a letter of ownership for exclusive logo templates?
6) What happens after I purchase an exclusive logo template?
Non-Exclusive Logo Templates
7) What are "non-exclusive" logo templates?
8) Can I own and copyright non-exclusive logo templates?
9) Can I buy a non-exclusive logo template and resell it exclusively?
Customizing logo templates
10) Can I modify the logo templates myself?
11) Can your art department modify the logo template for me?
12) Can you place my logo template in a stationery set and give me print-ready files?
13) Are the fonts used in your logo templates included with the design files?
14) What's the best way to install the font files that come with your logo templates on a Windows OS?
File Formats & Software
15) What file formats are the logo templates available in?
16) What file formats are the stationery designs available in?
17) What's the best way to install the font files that come with your logo templates on a Windows OS?
18) What software do I need to work with the supplied file formats?
19) What software do I need to work with the supplied file formats?
Purchasing & Order Delivery
20) How can I make my purchase?
21) What methods of payment do you accept?
22) How do I know my credit card details will be safe if I purchase via your website?
23) I've place an order. What next?
24) How long before I receive the files for logo templates?
Contacting Pixellogo
25) Where are Pixellogo offices located?
26) What's the best number to call you on?
27) What are your office hours?
Refund / Exchange Policy
28) What's your refund & exchange policy for logo templates?
Logo templates are pre-made logo designs that you can purchase and customize with your name and colors and start using it immediately. Color, size, shape and layout can be modified. You can do it yourself if you have some basic knowledge of graphics software, or our art department can customize them for you and have them ready for print or web use with necessary formats such as Vector, EPS, Photoshop Layer, JPEG. (To make changes yourself you will need any one of these software programs: Adobe Illustrator or Adobe Photoshop).
Sure thing! For your convenience, we offer several free logos to download, just click here to access our free logos’ page:
By purchasing a Pixellogo exclusive logo template, you get sole ownership and full copyright control of that logo. We'll immediately remove it from our catalog, and never offer it for sale again.
Yes! Applying for a trademark for your exclusive logo template after your purchase is a wise business investment - especially if you want to use the logo commercially.
Yes. When you purchase an exclusive logo template, we'll give you a letter of transfer of ownership and copyright. Furthermore, we offer a lifetime support system so whenever you need assistance in establishing your rightful and exclusive ownership of one of our logo templates, we can provide all necessary documentation and help.
Once you've purchased an exclusive logo template, that template is immediately disabled on our list of logo templates and will be removed from the Pixellogo catalog in the next scheduled daily update. After your order is verified you will receive an email with the download links, and all copyright ownership will be transferred to you.
Non-exclusive logo templates are those that are available for sale more than once. In other words, we don't remove these logo templates from our catalog after you've made your purchase.
You don't get to own the copyright when you purchase non-exclusive logo templates, BUT you are free to use the logo design with no limitations at all. So who owns the copyright of non-exclusive logo templates? We do!
No, you may not. As a matter of fact, this would be an infringement on our copyrights and would be subject to penalties starting from $ 10,000.00 USD.
Yes, indeed! As long as you have graphics software such as Adobe Photoshop or Adobe Illustrator (or even basic graphics software), and average user experience with such software, you can do whatever modifications you want to your logo templates.
Yes! For just $29 USD, our friendly design staff can change the color schemes or text in the logo templates. If you want more extensive changes to the design structure (layout, fonts, concept, merging concepts, etc.), we’re happy to negotiate an additional fee.
Yes! For just $85 USD, we can insert your logo, modify the stationery colors to match the logo plus add any company data you require (address, names, etc.).
Yes. All custom fonts that are used in our logo templates will be sent to you in the format you need (Mac & PC). Please note that some of our designs use system fonts, which means that the font files are pre-installed on your computer by default.
This depends on the system you use. Please click on the following links for instructions:
Windows XP / Vista: http://windows.microsoft.com/en-US/windows-vista/Install-or-uninstall-fonts
Windows 7: http://windows.microsoft.com/en-US/windows7/Install-or-delete-fonts
Our logo templates come in a range of formats, making it easier for you to use them. Depending on whether you’ve chosen a vector or 3D logo design, it’ll come in the following formats:

* Vector (flat) logo designs: .psd (layers), .eps, .ai, .pdf, .jpeg,
* 3D logo designs: .psd (layers),.jpeg,
We supply our stationery designs as .eps and .ai vector files, because this gives you total flexibility and ease of use.
Click Here for a comprehensive guide on how to install fonts in all versions of Windows.
While there are many different software packages that will let you work on our files, we like to think we know what works best in terms of giving you maximum flexibility to modify our logo templates, stationery templates or web templates. We recommend:

* .ai format – Adobe Illustrator
* .eps format – Adobe Illustrator
* .psd format – Adobe Photoshop
* .pdf format – Adobe Acrobat
* .jpeg format – any operating system graphics software
While there are many different software packages that will let you work on our files, we like to think we know what works best in terms of giving you maximum flexibility to modify our logo templates, stationery templates or web templates. We recommend:

* .ai format – Adobe Illustrator
* .eps format – Adobe Illustrator
* .psd format – Adobe Photoshop
* .pdf format – Adobe Acrobat
* .jpeg format – any operating system graphics software
Once you've chosen from our extensive catalog of logo templates, stationery templates and web templates, you can make a purchase online using our secure and automated checkout system. Alternatively, call our toll free number, 1-866-907-1155 to place your order.
We accept all major credit cards and PayPal (web orders only) for the purchase of logo templates, stationery templates and web templates.
Pixellogo is 100% safe and secure. Our rigorous security practices protect your financial information and eliminate any risk associated with purchasing. We don't store your credit card information or PayPal account details on our servers or the servers of our merchant account providers. We encrypt all checkout pages – wherever you have to enter financial information. As an added security measure, we've got an in-house security department, which supervises and maintains the secure state of our servers and site.
First thing to note is that you shouldn't sit waiting for the post. All of our orders are downloadable, and no physical goods are shipped to the client.
Once you've placed an order for one of our logo templates, stationery templates or web templates, our in-house security department checks the validity of your billing information (to prevent credit card fraud). This takes about five minutes during office hours.
Once your details are verified, you'll get an email containing a link to your secure account page on our site from where you will be able to download your purchased template. Our download links remain active for 48 hours following dispatch of the email. If you can't download your files in that time window, we are more than happy to re-activate the download links. All you have to do is submit a request with your order number through our contact us page.
If this is your first order with us, then please allow between five and ten minutes, if you order during office hours (9:00 AM to 6:00 PM USA Eastern Standard Time -5 GMT).Out of office hours, you'll have to wait until first thing next business day to get your files for logo templates (although we do process orders over the weekend).
If you are on our trusted client’s list (where your account has been verified previously) then the download link will be active immediately after your purchase.
Pixellogo is an incorporated Canadian company. You'll find us in the heart of downtown Montreal at:

4223 Saint Dominique
Montreal, QC
H2W 2T5
Canada
That depends where you live. Our telephone numbers are:

Canada & USA Toll Free: 1-866-907-1155
International: 1-514-907-1155
Normal office hours are Monday to Friday, 9:00 AM to 5:00 PM US Eastern Standard Time. On Saturday and Sunday, only order fulfillment staff are on duty to process weekend orders.
We don't give refunds. Because we produce and sell digital files, there's no way to physically 'return' logo templates or designs for refund or exchange. However, we'll always replace a damaged file with replacement logo templates when required.
 
 
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