Frequently Asked Questions

Here are answers to some frequently asked questions.


Exclusive Logo Templates

Once you've purchased your exclusive logo template, that template is immediately disabled from the Pixellogo catalogue.

By purchasing an Exclusive Logo from our catalog, you’ll then have the right to copyright the logo. If you need an additional letter of confirmation, we would gladly provide you a copyright release/transfer letter.

Yes you can! Applying for a trademark for your exclusive logo template after your purchase is a wise business investment - especially if you want to use the logo commercially.

When you buy a Pixellogo exclusive logo template, you get sole ownership and full copyright control of that logo. We'll immediately remove it from our catalogue, and never offer it for sale again.

General Questions

You do need to reset your password, To reset your password click here. Enter your email address associated with your account and you will be guided step by step to reset your password.

If this is your first order with us, then please allow between five and ten minutes, if you order during office hours (9:00 AM to 6:00 PM USA Eastern Standard Time -5 GMT).Out of office hours, if you have placed an order with modification, we usually deliver in less than 24 hours, if you place your order after business hours, then you'll have to wait until the next business day to get your files for logo templates. If you are on our trusted client’s list (and your account has been verified previously) then the download link will be active immediately after your purchase.

Once you've placed an order for one of our logo templates, stationery templates or web templates, our in-house security department checks the validity of your billing information (to prevent credit card fraud). This only takes about five minutes during office hours.

Once your details are verified, you'll get an email containing a link to your secure account page on our site from where you will be able to download your purchased template. Once you order is approved, your download link will be available for you to download whenever you like in the future.

Logo templates are pre-made logo designs that you can purchase and customize and start using it straight away. Color, size, shape and layout can be modified. To modify it yourself you need to have some basic knowledge of graphics softwares, like Adobe Photoshop and Adobe Illustrator. If you’d prefer to leave it to the professionals, our art department can customize them for you at an additional cost of $29, this includes, color, text and font changes and have them ready for print or web use. Just let us know what you’ll be using it for and we’ll provide you with all the necessary formats such as Vector, EPS, Photoshop Layer, JPEG, PNG.

Pixellogo is 100% safe and secure. Our rigorous security practices protect your financial information and eliminate any risk associated with purchasing. We don't store your credit card information or PayPal account details on our servers. We encrypt all checkout pages where you have to enter financial information. As an added security measure, we've got an in-house security department, which supervises and maintains the secure state of our servers and site.

We accept all major credit cards and PayPal.

Once you've chosen a design from our catalog, add it to your cart and proceed to checkout, you will need to sign up and create an account with us with a valid emial address, we will send you an email verifiaction that you need to click on to get approved, after you place the order and and pay with our secure and automated checkout system, you will receive an email with instructions on how to download your order.

While there are many different software packages that will let you work on our files, we like to think we know what works best in terms of giving you maximum flexibility to modify our logo templates, stationery templates or web templates. We recommend:

* .ai format – Adobe Illustrator

* .eps format – Adobe Illustrator

* .psd format – Adobe Photoshop

* .pdf format – Adobe Acrobat

* .jpeg format – any operating system graphics software

We supply our stationery designs as .eps and .ai vector files, because this gives you total flexibility and ease of use. Some cards might contain .PSD images.

All of our logo templates come in a range of formats, making it easier for you to use them. Depending on whether you’ve chosen a vector or 3D logo design, it’ll come in the following formats:

* Vector (flat) logo designs: .psd (layers), .eps, .ai, .pdf, .jpeg,

* 3D logo designs: .psd (layers), .jpeg.

All custom fonts that we use in our logo templates will be sent to you in the format you need (Mac or PC). Please note that some of our designs use system fonts, which means that the font files are pre-installed on your computer by default.

 

Yes!  Simply pick the stationery that suits your project, and purchase modification with it, Our design department will layout your logo with your information and provide you with Print ready files (printing not included).

 

Make sure to check your spam mail and trash, if not there double check your email address.

Sure! For your convenience, we offer several free logos to download, just click here to access our free logos page: pixellogo.com/free-logos

If you don't have Vector file editor like Adobe illustartor, there is an alternative, you can download INKSCAPE from www.inkscape.org it FREE and its a great software for designa and editing vector files. They also provide tutorials on their websiet for beginners.

If you don't have photoshop, there is an alternative, please download GIMP from gimp.org it FREE and it works great, almost exactly like photoshop.  If you have basic experince with photohsop, you will be able to work with it.

We charge in US dollars.

Modifications

Leave it to us! For just $29 USD, our design team can change the color schemes or text in the logo templates. If you want more extensive changes to the design structure (layout, fonts, concept, merging concepts, etc.), we’d be happy to give you a tailor made quote.

You sure can! All you need is graphics software such as Adobe Photoshop or Adobe Illustrator or even a more basic graphics software. With a little bit of experience using this type of software, you can customize the logos however you wish.

Non-Exclusive Logo Templates

We retain the copyright to all non-exclusive designs, selling a non exclsuive logo exclusively will be an infringement on our copyrights and would be subject to penalties starting from $5,000.00 USD.

Unlike with exclusive logos, you can't copyright our non exclusive logos. We own the copyrights to these designs, but we give you permission to use in any way you wish for your design projects.

Non-exclusive logo templates are logos that are available for sale more than once. In other words, we don't remove these logo templates from our catalogue after you've made your purchase.